Remote Monitoring (Police Response)
Government statistics have shown that around 60% of burglaries carried out on premises fitted with intruder alarms are unsuccessful. This suggests that alarms are a useful deterrent for prospective criminals. However, relying on someone to respond to the outside sounder on your premises, during its 15 minutes of operation, may be providing a false sense of security. For added security, your Intruder Alarm System can be provided with 'Remote Monitoring',
This can guarantee that the police will attend your alarm calls. To do this it will be necessary for your alarm to transmit to a remote Alarm Receiving Centre.(ARC). There are two main ways of informing an ARC that your alarm has activated – via the telephone line or by radio signals. The main methods are:-
1. Digital Communicator. Sends digital signals to the ARC, by means of the mobile-phone network (or a LAN [IP Connection]). We recommend DIGIAIR
PRO as a suitable Digital Communicator. DigiAir Pro uses either a LAN or Radio (GSM) path to signal an alarm.
The Radio variant comes with a standby SIM as a backup to safeguard your system. They will work with any mobile-phone network, whichever has the strongest signal.
Both SIMs operate on an independent network from the other for total resilience.
For customers with TEXECOM control, systems, we recommend the use of a Texecom 'SmartCom' communicator. It works the same was as the DigiAir Pro, with the added advantage it is able to be used with a mobile-phone APP to send 'Notifications' of any activations to your phone, whilst providing you with a means of remotely setting and unsetting your alarm when away from the protected property.
2. Dual-Path Signalling. (Including BT RedCARE/GSM,CSL DUALCOM and TEXECOM 'SMARTCOM') A combination of two signalling methods. Usually for
higher security applications and to allow verification of a transmission error. Increasingly requested by insurance companies.
Government statistics have shown that around 60% of burglaries carried out on homes fitted with burglar alarms are unsuccessful. This suggests that burglar alarms are a useful deterrent for
prospective criminals. Whilst the audible alarm will in most cases frighten the intruder away, relying on someone to respond to the outside sounder on your premises, during its 20 minutes of
operation, may be providing a false sense of security.
Alarm Receiving Centre: We use East Midlands Central Station (ECMS) to provide our alarm monitoring services. More details can be found by clicking on their logo to the left.
WHY A MONITORED ALARM SYSTEM?
The big difference between an ‘Audible-only’ and a ‘Monitored’ intruder alarm is Police Response. You need to know that the police will not
respond to a audible only alarm unless they receive confirmation from you, your family, or someone else nearby, that there is reason to believe a burglary is in progress.
The answer is to remotely monitor the alarm via a secure, efficient and professional Alarm Receiving Centre (ARC). Wilton Security Systems remote Alarm Receiving Centres are among the most
technologically advanced in the industry and complete a quality service by providing 24 hours, 365 days a year monitoring, not only for alarm and fault signals, but also to include sequential, audio
or visual verification of events. This ensures a prompt response by the Fire Brigade, Police, keyholders or service engineers etc.
The British Security Industry Association suggests that householders use a professional alarm installation company registered with a police recognised "alarm inspectorate" – Like the SSAIB (Security
Systems and Alarms Inspection Board)
Example of the services that we can monitor: Intruder alarms, Fire alarms, Emergency alarms, Lone worker protection, Medical systems, Process and critical plant monitoring, CCTV Keyholders and
building managers are also notified to ensure the premises is secure after an incident and to ensure that action is taken in the event of a potentially dangerous power cut.
We can install all types of 'Remote Signalling' systems, including: Digital Communicators, DualCom and British Telecom RedCARE.
POLICE RESPONSE
Wilton Security Systems are registered as a 'Compliant Company' and able to obtain Police response for alarms in the following Police force areas; METROPOLITAN (LONDON), KENT, CHESHIRE, DEVON & CORNWALL, GREATER MANCHESTER, ESSEX, SURREY, SUSSEX, HAMPSHIRE, DORSET, THAMES VALLEY, BEDFORDSHIRE, and HERTFORDSHIRE.
The National Police Chiefs' Council
Security Systems Policy
(You can download the latest Policy document by clicking on the Logo on the left)
NPCC Security Systems Policy
Security Systems are one of the many essential tools in the fight against crime, in particular burglary, theft and robbery. Academic research shows that properties fitted with intruder alarms are less likely to be targeted by criminals.
The NPCC SSP is a public document designed to provide details of how and when the police will respond to security system activations. It also sets out the technical and procedural requirements that the private security industry, involved in providing the installation, maintenance and monitoring of such systems, must follow in order to gain a police response to a security system on behalf of their customers.
The objectives of the policy can be summarised as follows:
- To reduce the number of false calls passed to the police
- To provide an immediate police response to compliant security systems
- To provide guidance to the public and security companies on police response to non-compliant systems
- To place responsibility for compliance with the policy on a UKAS (United Kingdom Accreditation Service) accredited certification body. Enforcement of standards is not a police function
- To achieve a unified approach to the administration process
IInstallers who wish to be compliant with police forces in order to install, maintain and monitor security systems for police response must:
First of all be certified in accordance with the policy by a certification body accredited by UKAS. Details of
such bodies can be found in Appendix H of the Security Systems Policy
When accredited, the security company needs to apply to the home force where its principal operating/registered office is based requesting to be placed on that force’s compliant list of
companies.
Once a company has been accepted by their home force, they can then request, in writing, to be placed on the compliant list of any other force.
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